Download help & refunds

Version: October 2026

If something goes wrong with your purchase, get in touch. We want you to receive the pack as described.

Need your files?

After a successful purchase, Payhip provides the download and emails a link to the address used at checkout. Check your spam folder and confirm that you used the correct email. If you still cannot access the pack, contact hello@tremendousgreetings.com with your order number or purchase email. Do not send payment-card details.

Problems we will help resolve

Contact us as soon as possible about a duplicate charge, corrupt or inaccessible files, or files that materially differ from the product description. We will help restore access, provide corrected files, or offer a refund when we cannot resolve the problem. A request within 14 days helps us find and fix it promptly; this does not limit rights you may have under applicable law.

Digital purchases

Please review the card previews, formats, resolution, and license before ordering. Because this is a downloadable product, we do not ordinarily offer change-of-mind refunds after successful delivery. If mandatory consumer law gives you cancellation or other rights, those rights apply.

Printing and third-party services

No physical items are shipped. Print-shop orders, paper, ink, envelopes, postage, and other third-party expenses are not included or reimbursed by the pack price. Print quality depends on the printer, stock, settings, and finishing. Check a single proof before ordering a batch.

Refund timing

Approved refunds are returned through the original payment method. Your payment provider or bank controls the time before the credit appears. If a purchase is refunded, stop using the files and delete your copies unless we expressly agree otherwise.